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Carrot Express

801 Motel Drive
Milan, NM 87021
Transit Manager:  Sarah Austin
carrotexpress@villageofmilan.com


Effective immediately the Carrot Express will be able to offer rides to the following areas for an extended price:

Bluewater Village- $4.00 round-trip

Mt. Taylor Addition - $3.00

San Rafael - $3.00


Please note that a 24-hour advance notice is needed for service to these areas and is subject to availability. 

The pricing for these areas is higher due to Cibola County currently not providing funding for the transit system.  Should the county decide to participate in future funding, pricing will change to reflect that.



The Carrot Express (CTA) will no longer be able to provide service to the Citizens that live in Cibola County outside of the Village of Milan and City of Grants Limits due to Cibola County rescinding their funding support to the Carrot Express. The staff at the Carrot Express would like to express our apologies for any inconvenience that this may cause. If you have any questions please call the Carrot Express.

Mission Statement

StaffThe Carrot Express (CTA, Cibola Area Transit) program will provide the Village of Milan, City of Grants, and communities of Cibola County with a coordinated, accessible and affordable curb-to-curb transit system, providing access to health care, shopping, education, employment, and public recreational services.

Our program's professionally qualified staff will meet the needs of our passengers by providing timely, affordable, responsible, and safe services.  We will provide professional, and competent management to assure that services are both efficient and cost effective.  Our first and foremost consideration is the safety of our passengers, employees, and communities that we serve.




Scheduling


The Carrot Express (formerly known as the Cibola Area Transit) is public transportation that offers demand response (scheduled) rides to anyone in Cibola County.  ADA compliant busses are available at your request.  In addition to calling in to schedule a ride we are now offering Text-2-Ride as well!  Scheduling a ride is easy!  Simply call or text us with your destination information and preferred pickup time(s) and we will do our best to accommodate your needs.  Schedules are done on a first-come, first-serve basis.  Busses are scheduled between 7:20am and 4:20pm Monday through Friday.  24 hour notice is required for all rides.  Ride cancellations must be made 30 minutes prior to the scheduled pick up or you will be charged for that trip and will be required to pay for it prior to riding again.  Call or text for your ride today at 505-290-2469.


Busses FrontFares
     $0.75 per person per trip (one-way)
     $0.30 per student per trip (one-way) ages 10-17.  Students must have a                  parent waiver signed, NO EXCEPTIONS.
     
     Veterans ride free (with proof of Veterans ID or DD214)


Passes

Bus Passes are also available at the Carrot Express office located at 801 Motel Drive, Milan, NM 87021.  Please note that the drivers do not carry the passes with them so you will have to purchase them from the dispatcher at the office.  The bus pass rates are as follows:

$30.00 pass for 60 rides (20 free rides) good for 90 days from date of purchase
$15.00 pass for 20 rides with no expiration date
$2.00 All-Day pass (subject to time slot availability)

All bus pass sales are final.

 


Accessibility


Carrot Express service is accessible to persons with disabilities.  Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus.  Buses have priority seating for persons with disabilities.  Operators are trained to assist riders use lifts and ramps, and secure wheelchairs.  You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome on board buses and vans and in our facilities. (They must be kept under the control of the passenger at all times.)  Public information is available in alternative formats upon request.


Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at 505-290-2469 or email us at carrotexpress@villageofmilan.com.  Please submit requests at least the day before the trip.  Carrot Express will not charge additional fees for passengers requiring reasonable modifications.


ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint.  Click here for the complaints procedures and form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you.  Please call us at 505-290-2469 or email us at carrotexpress@villageofmilan.com.


Non-Discrimination Policy

Carrot Express operates its programs and services without regard to race, color, national origin, and disability in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act. To file a complaint, click here for the procedures and form.

For more information on Carrot Express’ nondiscrimination obligations or if information is needed in another language, please contact us at 505-290-2469 or carrotexpress@villageofmilan.com.

© 2017 Village of Milan 623 Uranium Avenue
Milan, NM 87021

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